Privacy Policy

1. Data controller

FILL_ME — Registered legal name (e.g. Acme Technologies Pvt Ltd), FILL_ME — Street address, FILL_ME — Area / landmark, FILL_ME — City, FILL_ME — State, FILL_ME — PIN code, India, is the controller of the personal data described here. You can reach us at support@hailresume.com.

2. What we collect

Information you give us

• Account details: your name, email address, and the profile picture your identity provider returns if you sign in with Google.
• Resume and career content: the resume files you upload, the details you type into the builder, job descriptions you paste, LinkedIn profile text, and the documents we generate for you.
• Support messages: anything you send through the contact form or by email.

Information collected automatically

• Usage records: which tool you ran and when, so we can enforce free-plan limits and show your report history.
• Technical data: IP address, browser and device type, and server logs generated when you use the site.
• Essential cookies: session cookies that keep you signed in. We do not use advertising cookies or sell tracking data.

Information from payment processing

When you subscribe, Razorpay collects your payment details directly. We receive only a subscription identifier, its status, the billing period and the payment result. We never see or store your full card number, CVV, UPI PIN or net-banking credentials.

3. Why we use it

• To provide the Service — building, storing, rendering and exporting your documents.
• To run the AI tools you ask for, which requires sending the relevant text to our model provider.
• To create and secure your account and keep you signed in.
• To process subscriptions, renewals, cancellations and refunds.
• To enforce free-plan usage limits and detect abuse.
• To answer support requests and send essential service emails about your account or billing.
• To meet legal, tax and accounting obligations.

We rely on the performance of our contract with you for the first five purposes, our legitimate interest in a secure and working service for abuse prevention, and legal obligation for record keeping. Where consent is required by your local law, we ask for it and you can withdraw it at any time.

4. AI processing of your resume

When you run resume review, ATS scoring, cover letter generation or LinkedIn review, the text you submitted is sent to a third-party AI provider to produce the result. Our provider processes it to return your output and, under our agreement with them, does not use your content to train their models. If you would rather not have a document processed this way, do not submit it to those tools — the resume builder and PDF export work without AI.

5. Who we share it with

We do not sell your personal data and we do not share your resume content with recruiters, employers or advertisers. We share data only with service providers who need it to run the product:

• Supabase — database, file storage and authentication.
• Our AI model provider — processing the text you submit to an AI tool.
• Razorpay — payment and subscription processing.
• Our hosting and email providers — serving the site and sending account email.
• Professional advisers, or authorities where we are legally required to disclose.

Some of these providers operate outside your country. Where data leaves India or the EEA, we rely on the provider's contractual safeguards, including standard contractual clauses where applicable.

6. How long we keep it

• Account data and saved resumes: until you delete them or ask us to delete your account.
• Generated reports: kept in your history so you can revisit them, until you delete them or close your account.
• Billing and tax records: retained for as long as Indian tax and accounting law requires, typically eight years, even after account closure.
• Server logs: retained for a short operational period and then discarded.

7. Security

Data is transmitted over HTTPS and stored with our infrastructure provider using access controls that scope your rows to your account. Administrative access is limited to what is needed to operate and support the Service. No system is perfectly secure; if a breach affects your data we will notify you and the relevant authority as required by law.

8. Your rights

Depending on where you live, you may have the right to access a copy of your data, correct it, delete it, restrict or object to processing, port it elsewhere, and withdraw consent. To exercise any of these, email support@hailresume.com from your account address. We respond within 48 hours and complete verified requests within 30 days. You can also delete individual resumes and reports yourself at any time from your dashboard.

9. Children

The Service is not directed at anyone under 18, and we do not knowingly collect their data. If you believe a minor has given us personal data, contact us and we will delete it.

10. Changes to this policy

We will update this page when our practices change, and revise the "last updated" date at the top. Material changes will be notified by email or an in-app notice before they take effect.

11. Contact and grievances

For any privacy question, or to raise a grievance under applicable Indian data protection and IT rules, contact our grievance officer:

See also our Terms & Conditions.