Refunds & Cancellation Policy

1. Cancelling your subscription

You can cancel whenever you like — there is no minimum term, no notice period and no cancellation fee.

• Sign in and open your billing page, then choose Cancel subscription.
• Cancellation stops all future renewals immediately — your card or UPI mandate will not be charged again.
• You keep Pro access until the end of the billing period you have already paid for. After that your account reverts to the free plan.
• Nothing is deleted when you cancel. Your resumes and past reports stay in your account.

If you cannot reach the billing page for any reason, email support@hailresume.com from your account address and we will cancel it for you within 48 hours.

2. When we refund

Because the subscription is ₹50 per month in India and $1 per month elsewhere, and because tool output is delivered instantly, subscription fees are generally non-refundable once a billing period has started. We do issue a full refund in these cases:

• Duplicate charge — you were billed more than once for the same billing period.
• Charge after cancellation — you were billed for a period that began after you cancelled.
• Failed delivery — a technical fault on our side prevented you from using the Pro features for the period, and we could not fix it after you told us.
• Unauthorised charge — the payment was made without the account holder's authorisation and is confirmed as such.

We also refund the current month in full, on request, if you contact us within 7 days of a charge and have run no more than three AI tools in that billing period. This is a goodwill window so you can try Pro without risk.

3. When we do not refund

• Billing periods already used — you had working access to the features you paid for.
• Dissatisfaction with AI output, scores or suggestions, where the tools functioned as described. AI results are guidance, not a guarantee of a job or an interview.
• Forgetting to cancel before a renewal, outside the 7-day window described above.
• Accounts terminated for a breach of our Terms & Conditions.

4. How to request a refund

Email support@hailresume.com from the email address on the account, with:

• The Razorpay payment or subscription ID (it is on your billing page and in your payment receipt).
• The date and amount of the charge.
• A one-line reason for the request.

We acknowledge every request within 48 hours and tell you our decision within 5 business days.

5. How refunds are paid

• Approved refunds are issued through Razorpay to the original payment method only. We cannot refund to a different card, account or wallet.
• We initiate the refund within 5 business days of approving it.
• Once initiated, Razorpay and your bank typically take 5–7 business days to credit the money; some international cards take up to 10 business days.
• Refunds are made in the currency you were charged in. We do not compensate for exchange-rate movement or bank charges applied by your own bank.

6. Chargebacks

Please contact us before raising a dispute with your bank — almost everything is resolved faster by email. If a chargeback is raised, we may suspend the account while the bank investigates and will supply the payment and usage records to Razorpay.

7. Contact